Privacy policy

1. Introduction

This website www.belronfranchiseportal.be (the “Site”) is managed by Carglass N.V., operating under the name Belron® Distribution and based at Trichterheideweg 11, 3500 Hasselt, Belgium and also referred to in this Privacy Policy as ’we’ or ’us’ or “Belron Distribution”. We aim to respect and protect your privacy.

This Privacy Policy should be read along with our Terms and Conditions of Use and it describes how we treat any personal details that you give us or that we gather about you.

Read this document carefully to find out how we will treat your personal details.

2. Information that we may gather about you when you visit the Site

We can gather information about
you online in a number of different ways, such as when you use this Site or by
using cookies (see Cookies). 

On certain parts of the Site you are asked to contact us or to let us contact you (either by telephone, by e-mail or by text message),
or to pass on your questions or comments. When you do this, we may collect and
process the following personal Information:

• Your name, address (home or work), telephone number, e-mail address and other contact details;
• Details with regard to our correspondence, should you have contacted us;
• Details of your Site visit and the sources that you used.

3. How we use your personal details gathered on the Site

We may use your personal details gathered when you used the Site for the following purposes:

• To ensure that the Site is displayed to you in an efficient manner.
• In the context of customer care and to be able to provide our goods and services;
• To provide you with the information that you have requested;
• To record any activities we have carried out for you;
• To develop and improve our ways of working, particularly by contacting you for our customer survey and by testing changes and improvements in our information systems and processes; and
• Unless you request us not to, to send you electronic and/or paper-based marketing and other materials related to our services (see "10. Your rights" below)

4. Internet Cookies

Link to cookies policy

5. How we process personal data that is not gathered on the Site

In addition to any personal information gathered on the site we may also receive information about you in other ways, such as by telephone, e-mail or on paper documents. This Privacy Policy governs the way we treat this information.
Personal information may contain:

• Your name, address (home or work), telephone number, e-mail address and other contact details;
• Details with regard to our correspondence, should you have contacted us;

6. Our use of your personal data that is not gathered on the Site

We may use the personal data we gather about you for the following purposes:

• To provide you with our goods and services and other information that you have requested;
• In the context of customer care and to be able to invoice the goods we have supplied;
• To record any activities we have carried out for you;
• To develop and improve our ways of working, particularly by contacting you for our customer survey and by testing changes and improvements in our information systems and processes; and
• Unless you have asked us not to, to send you electronic and/or paper-based marketing and other materials related to our products (see Your rights below).

7. Passing on your personal details collected on the Site or in other ways

When providing us with personal information you recognise and agree to us sharing your personal data with others under the following circumstances:

• If we make either direct or indirect use of external partners (including, for example, other members of the Belron® group, or companies and/or suppliers employed by the Belron® group) for data processing. If, for example, we make use of suppliers to support us in processing payments or invoicing, or we use external parties to help in securing the payment of invoices; or
• If we use external suppliers to transfer information gathered via mobile devices to our information system; or
• If we use external suppliers to help us with customer satisfaction surveys; the results of such surveys being intended to develop and improve our service; or
• If you have given your express permission to share your personal data with specific third parties; or
• If we use an external supplier in our service to you; or
• If we have a legal, regulated or professional duty to pass on your personal details (e.g. to satisfy our tax obligations) or to apply or enforce our User terms and conditions for the Website or General Terms and Conditions, or to protect the rights, properties or safety of our company, employees or others; or
• If Carglass N.V. or any of its assets are merged with or taken over by an external party during which your personal details may be part of the assets that are merged or taken over; or
• If we pass on anonymous statistical information concerning the use of the Site and related usage information to respectable third parties.
• We will not pass on your personal details to third parties in any other cases.

8. Where we store your personal data

In order to provide our services and other related activities such as customer surveys and the Site, the personal information we collect about you may be transferred to and saved by an external party within or beyond the European Economic zone, including countries where legislation concerning the protection of personal data is less strict. In the event that we use an external party to process personal data on our behalf then we insist, regardless of the location, on a contract that ensures the appropriate protection of personal data. By continuing to use our services or the Site and providing us with personal data you agree to such a transfer and the processing of your personal data.

9. E-mail, text message and other electronic messaging

We may contact you by e-mail, text message or in an alternative manner (either physical or electronic) with regard to your order.

Unless you have asked us not to, we may also contact you with regard to our services and products by post, e-mail, text message or in an alternative physical or electronic manner.

10. Your rights

You are entitled to ask us not to process your personal data for marketing purposes. You can express this right by ticking the relevant boxes or by contacting us at any time using the contact details below.

Please note that by continuing to use our services or the Site and by giving us personal data via the Site or in another way or by e-mailing addresses that are mentioned on the Site you are confirming your agreement for your personal data to be used as stated in this Privacy Policy.  Please do not supply any personal data if you do not wish it to be used in this manner.

We may change our Privacy Policy and/or Website Terms and Conditions at any time without having to inform you. Please visit this page regularly to remain up-to-date with any changes.

You have a legal right to request a copy of your personal details held by Belron Distribution and to correct any errors. You also have the right to request us to remove your details from our system. If we receive such a request then we will make a reasonable effort, in accordance with the relevant law, to supply, modify or remove your personal information. All requests, along with other questions you may have related to our Privacy Policy or about the personal information held by Belron Distribution about you, should be made in writing to:

Carglass N.V. – Belron Distribution
For the attention of:  Customer Service Department
Trichterheideweg 11
3500 Hasselt

Please note that you will need to confirm your identity using your identity card.